Your Personal Information Protection at tpower3

1. Information We Collect

tpower3 collects personal information from users through various channels during the account registration process, platform use and financial transactions. The information we collect falls into two main categories.

Information You Provide Directly

When registering an account or using tpower3 services, you may provide the following information:

• Full name as shown on your official identification document (MyKad / passport)
• MyKad number or passport number
• Date of birth (for age verification purposes — users must be 21 years of age or older)
• An active mobile phone number in Malaysia
• A valid email address
• Username and password you create
• E-wallet account details (Touch 'n Go, Boost) or bank account number for FPX and DuitNow transactions
• Cryptocurrency wallet address for transactions using USDT, BTC or ETH

Information Collected Automatically

When you browse tpower3.onl or use our services, our system automatically records certain technical information, including:

• Your device's IP address and general IP-based location
• Type and version of web browser used
• Your device's operating system
• Session activity data including pages visited, session time and duration
• Deposit and withdrawal transaction logs
• Betting and game activity records

2. Purpose of Information Collection and Use

tpower3 uses collected personal information solely for legitimate purposes directly related to platform operations and service delivery to users. We do not use your data for purposes you have not agreed to.

Account Management and Identity Verification

Your personal information is required to create and manage your tpower3 account, including the identity verification process (KYC) mandated under our international licensing requirements. This process keeps your account secure and prevents fraud and money laundering.

Financial Transaction Processing

The financial details you provide are used to process deposits and withdrawals. The minimum deposit is RM10 and the minimum withdrawal is RM50. All withdrawals are processed within 1 hour via supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.

Legal and Regulatory Compliance

As a platform operating under international licensing, tpower3 is required to maintain certain records for regulatory, audit and licensing reporting purposes. This includes transaction records, identity verification and compliance-related documentation.

Service Improvement and Communication

tpower3 uses activity data and user feedback to improve the platform, introduce new features and personalise the user experience. We also use your contact information to send important notifications related to your account, promotions and service updates.

3. Information Storage and Security

The security of your personal information is a priority for tpower3. We implement appropriate technical and organisational measures to protect data from unauthorised access, disclosure, alteration or destruction.

• Data encryption during transmission using TLS/SSL protocols
• Password storage in hashed form with cryptographic salting
• Role-based access controls for internal staff
• Regular system security audits
• 24/7 monitoring of suspicious account activity
• Two-factor authentication (2FA) available for user accounts

Collected data is stored on protected servers maintained to industry standards. Access to users' personal information is limited to staff with a legitimate business need only.

4. Sharing Information With Third Parties

tpower3 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, there are certain circumstances where we need to share your information, namely:

Payment Service Providers

To process deposits and withdrawals, required transaction information is shared with verified payment processors such as FPX gateway operators, DuitNow, e-wallet providers and cryptocurrency exchanges. These providers are bound by strict confidentiality agreements.

Game Providers

Third-party game platform providers operating games within the tpower3 ecosystem may receive the session information needed to ensure a smooth gaming experience. Information shared is limited to technical requirements only.

Legal Requirements

tpower3 will disclose personal information if required to do so by law, court order or the requirements of the relevant regulatory body. In such situations, we will endeavour to notify you unless we are prohibited from doing so by law.

5. Cookies and Tracking Technologies

The tpower3.onl website uses cookies and similar tracking technologies to improve website functionality and performance, and to provide a more personalised experience for users.

Types of Cookies Used

• Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Store the language and display settings you have chosen for your convenience on future visits.
• Analytics cookies: Help us understand website usage patterns for improvement purposes. This data is collected in aggregate form and does not identify individuals.
• Security cookies: Help detect and prevent fraudulent activity and keep your account secure.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tpower3 platform, including the ability to remain logged in.

6. Your Rights as a User

tpower3 respects your rights regarding personal information. Subject to applicable legal provisions, you have the following rights:

• The right to access a copy of the personal information we hold about you
• The right to request correction of inaccurate or outdated information
• The right to withdraw consent for marketing communications at any time
• The right to request deletion of your personal information, subject to our legal obligation to retain certain records
• The right to request restriction of processing in certain circumstances
• The right to lodge a complaint with the relevant authority if you believe your privacy rights have been violated

7. Data Retention

tpower3 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as your account remains active. After account closure, we will retain certain records in accordance with international licensing requirements and legal obligations.

Financial transaction records are retained for the period prescribed by the relevant regulatory requirements. This data is protected to the same security standards as active account data and is accessible only by authorised staff.

8. Changes to This Privacy Policy

tpower3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service developments. Any material changes will be communicated to users via:

• Notifications prominently displayed on tpower3.onl
• Email notifications to registered users
• Updates to the "Effective" date at the top of this document

Continued use of the tpower3 platform after any policy changes are announced will be considered acceptance of the updated terms. We encourage you to check this page regularly.

9. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or tpower3's use of your personal information, please contact our data protection team through the following channels:

• Live Chat — available at tpower3.onl, 24 hours a day, 7 days a week
• Email: [email protected]

The tpower3 customer support team operates 24/7 and provides service in both Malay and English. All privacy-related enquiries will be handled in strict confidence.